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The Ax Forum
Muay Thai & Kickboxing Forum Mixed Martial Arts Forum Boxing Forum Fight Training Forum Off Topic Forum
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antdog
Posted: 2011-09-12 12:24:34
fightstuff

wondering if anybody else has had problems with john barwell and fightstuff ?? i placed an order in march at fightstuff for acouple of bits,i waited 10 weeks until i decided to contact them to see where my stuff was and turns out they hadent been sent!!! john barwell apologised and told me they would be despatched straight away!! another 6 weeks and nothing so i contacted him again and got no joy for afue weeks when he got back to me i told him i wanted a refund and again he said he would sort it !! no joy so i contacted him on facebook and let him now how i was feeling again "I WILL SORT IT" has he f**k !!! feel like ive been proper tucked up by this cowboy. wouldnt advise using this website
cast
Posted: 2011-09-12 12:53:01
yeah had some problems there too waited months for stuff to arrive , very similar story to yours mate
soreshins1
Posted: 2011-09-12 15:06:45
I ordered some thai pads and got good service from them so a bit surprised to hear this.
David Mc
Posted: 2011-09-12 15:31:46
ordered a few things and worked with them on trade orders never had a problem sometimes its down to being messed around by the big boys that cause the problems.
John Barwell
Posted: 2011-09-12 15:33:16
I sincerely apologise if you had a bad experience with us. We have had some problems and we are very close to sorting everything now. Please bear with us and we really appreciate your understanding and patience during this lapse in service we are experiencing. Everything will be sorted very soon.
elitekev
Posted: 2011-09-12 16:22:50
I have had the same problem I order shorts in feb no sign of them in July ask for refund still no sign of that either
josh kaoloi
Posted: 2011-09-12 16:54:27
A mate of mine also had problems with some gloves, I've never used the site myself so can't say first hand!
Catherine
Posted: 2011-10-31 20:51:31
With regard to John Barlow - how many people has he ripped off??? We ordered a large amout of equipment which we had to pay in full up front. It has now been 11 months and we are still waiting for equipment or a refund!
WARNING - do not use this guy to purchase anything!!
John, if you read this, I would appreciate you contacting me to sort this matter - you have my details (and my money!!!).

Brett Harrold
Ronnie Clark
Posted: 2011-11-01 02:14:24
Same I got sauna suit from fight stuff and the thing was torn under arm... The place is a joke... He emailed to say he would sort it but I figured pigs would probably fly before he sorted my problem... By the way this was a 40 quid twins sauna suit not just a cheapo
John Barwell
Posted: 2011-11-01 05:41:13
Whilst I accept Fight Stuff is having problems. We are working through them, but due to the magnitude of what has happened (fraud, theft and lost items) it is taking some time.

We have been in business for many years and when we have genuine problems it's easier for all to jump on the bandwagon and slag us off rather than try to understand the problems we are faced with are real and we are in the process of putting them right.

Also some of the people are just trolling on this thread and have never even ordered from us. I am not going to mention names but you know who you are!!!!

Brett please contact me directly at j.barwell@fightstuffglobal.com, as I know you received the order, but there were some shorts missing, which we did forward to you.
EVENT PHOTOGRAPHY & PRINTING
Posted: 2011-11-01 06:31:36
John have you still got the office in Oldham ??
John Barwell
Posted: 2011-11-01 06:42:59
just sent you a mail mate.
antdog
Posted: 2011-11-01 11:55:20
dude problems is one thing but your still trading whilst you owe loads of refunds!! ive been waiting 8 months surly this not acceptable ??? just pay people what you owe and try to save your business some credibility!!! my email is muaythaiant@yahoo.co.uk i am owed a refund for 2 pairs of top king shorts
Mark Timms
Posted: 2011-11-01 12:03:32
Same here. I've sent you 2 emails recently which you have not replied to regarding my refund. Apparently I've been refunded but no money has gone into my bank or paypal account.
Strong Hand
Posted: 2011-11-01 12:05:40
I agree with antdog, if your having so many problems you should at least delay trading until you've sorted it all out. whilst Ive never ordered anything from your site, I certainly would never entertain the idea now.
John Barwell
Posted: 2011-11-01 13:49:49
We are in the process of sorting things out and for us to stop trading whilst we sort out a few problems is unrealistic. I'm sorry if its taking longer than what you want, but let's get thing in perspective. We have traded for many years and serviced 1000s of customers to put a hold on orders now is not feasible as we can and will sort them out. Just like how we will sort out the older problems. Its absolutely unbelievable how when people have geniune problems people turn against you. Its not like we took the easy way out and just went out of business!!!!
Strong Hand
Posted: 2011-11-01 15:15:14
its all about customer satisfaction in the end, if you cant offer any then I cant see many people buying from you
John Barwell
Posted: 2011-11-01 15:28:36
Well that is your opinion and seeming you have never ordered from us I would apprecaite it if you kept your comments to yourself. Like I said we have been in business for many year and serviced 1000s of customers, so we must of done something right. Whilst we are going through a rough patch we will get things back on track.
Strong Hand
Posted: 2011-11-01 18:17:57
I didnt say that was my opinion of your business, just meant businesses in general. I thought all businesses knew stuff like that.

As I said earlier I cant offer an opinion on you or your business practices. why would you assume I meant you. No need to be so defensive
Strong Hand
Posted: 2011-11-01 18:19:07
it was probably cos I said "if you cant offer that" I meant "you" as in businesses, my apologies for the mix-up
KellyH
Posted: 2011-11-02 08:04:44
Hello,

Just thought i'd post my experience up.

I ordered off John last year some gloves etc and they came (after a LONG delay) but they did arrive.

However at the beginning of this year I ordered some more, expensive stuff. Took months before I was firstly told it had been lost in post, then all of a sudden they stuff wasnt available any longer and was blamed on top king.

I opted for a refund which I had to struggle to get. I was constantly told that I would get it and I had contact the "accounts department" excuse after excuse.

Months passed so I started contacting John on facebook as I was appauled he was still taking other peoples money and trading etc when I couldnt even get mine back.

He didnt like me contacting and posting on facebook so he deleted me. I had to get people from my club to contact him and ask for MY money back which eventually I got.

I will never ever ever use this man again or recommend him.

It would seem the "problems" and "excuses" go back years if you search online hard enough. Ive heard sob story after sob story.

I think John you need to remember and realise that there are plenty of people like myself who have worked and saved hard to purchase expensive thai equipment for themselves and/or their children and cant afford not to panick and worry when there's so many "issues" when ordering from fightstuff.
Liam R
Posted: 2011-11-02 08:15:17
John,

we paid on 16th Dec last year for our ring skirt and still dont have it, have sent 7 mails since then but only contact was abusive text messages sent in error intoxicated which were meant for some thai girl? Can we get the ring skirt we pair for im happy to resubmit the design or you can just refund the money.
Craig Hanuman
Posted: 2011-11-02 11:07:20
Ive given up waiting for the 2 free punchbags he promised me after all the issues I had making an order from Fightstuff, similar storys to everyone else here, huge delays, wrong equipment and rude emails. Funnily enough he was sharp enough to chase me up for money after an X student of mine boughts shorts from him and didnt pay.

I wont buy from him again, or anyone associated with him. Topking must be the most popular brand at the mo, and losing a fortune due to this shitty service.
gtindall
Posted: 2011-11-02 11:15:33
test
Philip Tieu
Posted: 2011-11-02 17:14:16
I'm still waiting for my corner jacket it's been about 2 or 3 years.... Would never use John barwell again.
Liam R
Posted: 2011-11-03 05:33:11
Dont worry phillip just sorting your jackets out now will look amazing
Jimobob
Posted: 2011-11-03 08:39:45
John - what you need is a process consultant to look at your end to end processes with the view of reducing lead times, remove waste, reduce risk and improve the quality. This will improve your customers experience of fight stuff and bring down your internal costs. So, if you want a consultant then mail me for details as i'm one.
Inka Hero
Posted: 2011-11-03 09:33:00
I ordered some gloves a couple years back, I got them sent to another address and there was a mix up with the post office, it was actually my fault. This led to the gloves being sent back to Thailand.

I spoke to John on Facebook and he was kind enough to send some more gloves out before even receiving the returned goods himself. I got the new pair within a couple weeks or less.

Just though I'd add my experience with John @ Fightstuff.
Philip Tieu
Posted: 2011-11-03 13:55:16
Liam make sure it looks good as yours or better ;)
the celt
Posted: 2011-11-03 16:09:30
wow wow not good for Fightstuffglobal,



Hope they sort it out or im gona take over.
John Barwell
Posted: 2011-11-04 04:24:29
Kelly H
We did refund your money due to supply problems with Top King.

Liam R and Craig Hanuman
Please contact me as this was an error on TK side and not me. They told me that they would sort it out.

Philip Tieu
This is an out right lie. You received everything you ordered from me plus I sponsored your show then you went behind my back when you knew I was the dealer for Top King. That is all behind me now, but dont troll threads and tell lies like this philip. You told me you were going to order, but never paid then contacted MuayThaiChampion.

Jimobob
Please contact me at j.barwell@fightstuffglobal.com.

Inka Hero
Cheers for the support man I appreciate it.



Mark Timms
Posted: 2011-11-04 05:17:00
After being patient, I have now received my refund. It took a while as people have said in previous posts but it did get processed.
betaboy
Posted: 2011-11-04 06:41:34
I’m shocked by the negative messages on here because Ive always had great service from John Barwell

My first experience was when I bought Twins Lampini gear a few years ago for a training trip to Samui. The gloves were not immediately available, so he sent to the gym for me for my arrival.

A year later similar thing I was travelling from Samui to Bangkok just to get a tattoo at a Temple. He met me at the airport and spent the day with me! I had never met the guy before and he cant have earned more than about £20 profit from the above order.

3rd time I bought M-150 shorts, which I needed in about 10 days time to get them signed by Saenchai. I know he went out of his way to get me those shorts.

Anyway, that’s my twopeneth
I hope you get things back on track John
THEFTG
Posted: 2011-11-04 07:55:22
Quite Surprised myself reading this post on Fightstuff and John Barwell... I have ordered only a few items from John over the last few years and each time have had nothing but a great customer service. I ordered some custom K-1 shorts on my last order and he contacted me to let me know they would be delayed before I was even concerned, which when they did arrive exceeded expectations, I have spoke to John on numerous occasions over items I have wanted to order and each time he has been nothing but friendly helpful and honest. I understand that it can be frustrating when you order something and it takes a little while to arrive, but come on folks what do you expect when ordering from Thailand, next day delivery!!!?.....

I am starting my own gym in the not to distant future and have been in contact again with John about stock I will require, in fact I have been a pain in the arse in pestering him but he has again been helpful and jovial with each response. I will be placing a big order with him shortly and I have no doubt that I will continue to receive great customer service........

bridie murphy1
Posted: 2011-11-04 09:27:36
due to unforseen circumstances it seems there mybe some people who would like custom made boxing shorts.corner coats muay thai shorts, kickboxing trs ring coats ect....

i can offer to make all these at top quality to your design or mine if anyone out there is interested pls take a look at www.wardogsdesigner.co.uk

you will find templates to download to help you create the perfect design for you just upload the template back to me and a price will be quoted

i also make mermorabeillia for mike tyson. smokin joe frasiur robin reid roy jones junior ect ect ect

if anyone out there is interested pls take a look at our web site we make and deliver fast usualy within a 7 day perid of payment being confirmed but maintain high quality at all times

just take a look and maybe we can help you get what you would like...........

for further information pls call 07856589428
Steve Logan
Posted: 2011-11-04 17:11:10
Mark Timms, what were you trying to buy?
Mark Timms
Posted: 2011-11-04 18:57:44
Some gloves but it's sorted now
Steve Logan
Posted: 2011-11-04 20:32:13
Let me know when you need stuff Mark, we have plenty of stock in the gym and John is sorting out an order for me right now.

I have had equipment from John/fightstuff before and never had any problems and at the moment he is putting an order together for me, so he has been ok with me, no problems.
the celt
Posted: 2011-11-04 20:52:10
All joking aside I have never met John but only heard good things before this, hope he sorts it out, hard running an export business out of Thailand,

I know, I run one with my wife in a different industry.

Goodluck lad.
Catherine
Posted: 2011-11-11 15:16:30
John Barwell - you have mail - please reply asap!!!
ac79
Posted: 2011-11-13 07:19:11
John,

Keep doing what you already are, shit happens unfortunately and mistakes are bound to happen when you have such a massive customer base. I got my order in good time and I haven't had a problem, with any orders from you.

Keep up the good work
paulinthailand
Posted: 2011-11-13 08:56:38
you shot the opium too celt!
Sponsor
the celt
Posted: 2011-11-13 12:09:39
ooooh it felt good.
Sponsor:
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